We are always striving to provide the best possible service for our client base, therefore if you are less than satisfied with our service, place register your complaint and we'll do our utmost to find a solution.
Happy with Our Service?
If you would like to write in to thank us or tell us about a particular member of our team that you would like to praise, simply put your thoughts in a letter and send it to:
Customer Liaison Manager
R & R Financial Solutions Ltd
Glenfield Park Two
Blakewater Road
Blackburn
BB1 5QH
Not Happy?
It is our aim to offer all our clients a quality service, we are 100% committed to this.
We will only know if clients are unhappy with our service by being informed, so please do get in touch if you feel we have not delivered the quality you expected.
All complaints will be dealt with and investigated. Our aim is to resolve any complaint as quickly as possible.
Complaints Procedure
All complaints will be dealt with and investigated. Our aim is to resolve any complaint as quickly as possible. Many complaints can be resolved informally. Simply by discussing your issue or grievance with a member of our senior staff. Complaints may be resolved to everyone's satisfaction quicker if raised in such a way
We aim to provide a first class service at all times. However, if you feel after discussing the matter with a senior member of staff that it has not been resolved and the complaint is regarding the standard of service you have received, or any matter regarding us, the following procedure is available to you to resolve the situation:
In the first instance please address any complaint to:
Customer Liaison Manager
R & R Financial Solutions Ltd
Glenfield Park Two
Blakewater Road
Blackburn
BB1 5QH
Alternatively telephone us on 01254 660555 or you can e-mail us on help@debtfreeme.info. If We cannot give you a final decision by four weeks from the day we receive your complaint we will explain why and tell you when we hope to reach a decision. Our decision is final and based on evidence presented. If You feel that there is any new evidence or information that may change our decision you have the right to make an appeal. Should you remain dissatisfied or fail to receive a final answer within eight weeks of us receiving your complaint, you have the right, in addition to refer the matter to Financial Ombudsman Service at:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
*N.B. The timescales given above are dependent on us receiving information requested from all parties.
